CONTACT & RESERVATIONS

+91 9041000666 | | Mohali Industrial Area Phase 9
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EMERALD LUXE MOHALI
Emerald Luxe Hotel Emerald Luxe Hotel
GUEST INFORMATION

Policies & FAQs

Everything you need to know before and during your stay at Emerald Luxe.

Hotel Policies

Check-In & Check-Out

  • Check-in time: 2:00 PM onwards
  • Check-out time: 11:00 AM
  • Early check-in and late check-out are subject to availability and may attract additional charges.
  • Guests are required to present a valid government-issued photo ID at the time of check-in.
  • Foreign guests must provide valid passport and visa/required travel documents.

Guest Identification

  • All guests staying at the hotel must provide valid identification as required by applicable regulations.
  • The hotel reserves the right to verify guest information at check-in.

Cancellation & No-Show

  • Cancellation and refund policies vary according to the selected room rate and booking terms.
  • Non-refundable bookings cannot be cancelled or refunded.
  • In case of a no-show, the applicable booking amount may be charged as per the reservation terms.
  • For bookings made through third-party platforms, the cancellation policy applicable to that booking will prevail.

Children & Extra Occupancy

  • Children are welcome at the hotel.
  • Extra beds, sofa beds, or additional guests are subject to availability and applicable charges.
  • Any additional charges will be communicated at the time of booking or check-in.

Payment

  • The hotel accepts major payment methods as available at the property.
  • Guests may be required to provide a security deposit or pre-authorization at check-in.
  • Any additional expenses incurred during the stay must be settled before departure.

Room & Property

  • Guests are requested to take care of hotel property and furnishings.
  • Any damage, loss, or misuse of hotel property may result in applicable charges.
  • Guests are requested not to remove hotel property from the premises.

Smoking Policy

  • Smoking is permitted only in designated smoking areas, where applicable.
  • Smoking inside non-smoking rooms or prohibited areas may result in applicable cleaning or penalty charges.

Alcohol & Prohibited Items

  • Consumption and possession of alcohol are subject to applicable laws and hotel regulations.
  • Illegal substances, weapons, hazardous materials, and other prohibited items are strictly not permitted on the hotel premises.

Visitors

  • Visitors are permitted subject to hotel policies and applicable regulations.
  • Visitors may be required to present valid identification and register at the reception.
  • Overnight stays by unregistered guests are not permitted without prior approval from the hotel.

Food & Beverage

  • Outside food and beverages may be subject to hotel restrictions.
  • Guests are requested to follow the hotel food and beverage guidelines while using hotel facilities.

Pets

  • Pets are not permitted on the hotel premises.

Safety & Security

  • Guests are requested to use the in-room safe for valuables.
  • The hotel is not responsible for loss of valuables that are not deposited with the hotel as per its valuables policy.
  • Guests must comply with all safety and security instructions issued by the hotel.

Events & Gatherings

  • Parties, events, or gatherings in guest rooms are not permitted without prior approval from hotel management.
  • Any event or gathering must comply with the hotel capacity, safety, and noise regulations.

Right to Refuse Accommodation

  • The hotel reserves the right to refuse accommodation or service in accordance with applicable laws and hotel policies.
  • The hotel may take appropriate action in cases of misconduct, property damage, violation of hotel rules, or activities that may compromise the safety or comfort of guests and staff.

Privacy

  • Guest information is collected and processed in accordance with applicable privacy and data-protection requirements.
  • By making a reservation, guests agree to the hotel applicable terms and conditions.

Policy Changes

  • The hotel reserves the right to amend or update these policies from time to time.
  • The policies applicable at the time of booking or stay will govern the reservation, subject to applicable law.

Frequently Asked Questions

1. What time is check-in and check-out?

Our standard check-in time is 2:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and may be chargeable.

2. What documents are required at check-in?

All guests are required to present a valid government-issued photo ID at the time of check-in. Foreign guests must carry their valid passport and visa or required travel documents.

3. Can I request an early check-in?

Yes. Early check-in can be requested in advance and is subject to room availability. Additional charges may apply depending on the check-in time.

4. Can I request a late check-out?

Yes. Late check-out can be requested at reception and is subject to availability. Additional charges may apply.

5. Do you offer Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available for guests throughout the hotel.

6. Do the rooms have Smart TVs?

Yes, our rooms and suites are equipped with Smart TVs for your entertainment and convenience.

7. Do the rooms have a minibar and in-room safe?

Yes, selected rooms and suites feature a minibar and in-room safe. Please check with our reservations team for specific room amenities.

8. Do you have an in-house restaurant?

Yes. Divine Flavours by Emerald Luxe offers a refined Satvik fine-dining experience, featuring thoughtfully prepared vegetarian cuisine.

9. Do you offer in-room dining?

Yes, our In-Room Dining service allows guests to enjoy selected food and beverages from the comfort of their room.

10. Do you offer food delivery or takeaway?

Yes, we offer Satvik food for home delivery and takeaway, subject to service availability and applicable delivery areas.

11. Do you accept bulk food orders?

Yes. We offer bulk ordering for functions, gatherings, corporate requirements, and special occasions. Advance booking is recommended.

12. Do you have banquet or event facilities?

Yes. Our Vrindavan Vibes and banquet facilities are suitable for small gatherings, celebrations, meetings, family functions, and private events.

13. Can I organize a private event at the hotel?

Yes. Private events can be arranged subject to availability. Our team can assist with venue arrangements, food, décor, and other event requirements.

14. Are children allowed at the hotel?

Yes, children are welcome. Additional bedding or occupancy charges may apply depending on the room category and number of guests.

15. Can I add an extra bed to my room?

Extra beds or additional sleeping arrangements are subject to room category and availability. Additional charges may apply.

16. Is parking available?

Yes, parking facilities are available for hotel guests, subject to availability.

17. Is smoking allowed in the hotel?

Smoking is permitted only in designated smoking areas, where applicable. Smoking in non-smoking rooms or prohibited areas may attract additional charges.

18. Are pets allowed?

Pets are generally not permitted on the hotel premises unless prior approval has been obtained from hotel management.

19. Can visitors meet me at the hotel?

Visitors are permitted subject to hotel policies and applicable security procedures. Visitors may be required to provide valid identification and register at reception.

20. What is the cancellation policy?

Cancellation policies depend on the room rate and booking terms selected at the time of reservation. Non-refundable bookings cannot be cancelled or refunded. For third-party bookings, the cancellation policy of the respective booking platform applies.

21. What happens if I don't arrive for my booking?

A no-show may result in charges according to the terms of your reservation. For non-refundable bookings, the applicable booking amount may be retained.

22. What payment methods do you accept?

We accept available cashless and card payment options, subject to the payment facilities available at the property.

23. Can I book a room directly with the hotel?

Yes. Guests can contact our reservations team directly for room availability, rates, special requests, and bookings.

24. Can I request a specific room or floor?

You may submit a room preference at the time of booking. Requests are subject to availability and cannot always be guaranteed.

25. Can I store my luggage before check-in or after check-out?

Yes, luggage storage may be available at the hotel. Please contact the reception team for assistance.

26. How can I contact the hotel?

For reservations, room enquiries, dining, events, or special requests, please contact our hotel team directly. Our staff will be happy to assist you.